App Terms of Service

These App Terms of Service (“Terms”) govern your access to and use of the Wakepoint application and related services (the “Services”). By accessing or using the Services, you agree to these Terms. If you use the Services for an organization, you represent that you have authority to bind that organization.

1. Using Wakepoint

You may use the Services only for lawful business purposes and in accordance with these Terms. You are responsible for making sure that your use of the Services, including information you import or connect through an integration, complies with applicable law and your agreements with other people or organizations.

2. Accounts and security

You are responsible for keeping your account credentials secure and for activity under your account. Tell us promptly if you believe your account has been compromised. Workspace administrators may manage access, permissions, and content for their organization.

3. Customer content

You retain ownership of content you or your organization submit to the Services (“Customer Content”). You grant Wakepoint a limited, worldwide license to host, copy, transmit, process, and display Customer Content only as needed to provide, secure, support, and improve the Services, or as otherwise permitted by your agreement with us. You represent that you have the rights and permissions needed for Wakepoint to process Customer Content as described here.

4. Acceptable use

You may not use the Services to violate law or another person’s rights; transmit malware or harmful code; interfere with or disrupt the Services; attempt to gain unauthorized access; probe or bypass security controls; scrape or reverse engineer the Services except where applicable law permits it; send unsolicited or deceptive communications; or use the Services to build a substantially similar competing product.

5. Integrations and third-party services

The Services may connect to third-party products at your direction. Your use of those products is governed by their own terms and privacy policies. Wakepoint is not responsible for third-party products, their availability, or changes to data they make available through an integration.

6. Wakepoint materials

Wakepoint and its licensors own the Services, including the software, design, documentation, and trademarks, excluding Customer Content. We grant you a limited, non-exclusive, non-transferable right to use the Services during the applicable subscription or access period.

7. Plans, fees, and trials

If you purchase a paid plan, the applicable order form or plan terms will describe fees, billing, renewal, and taxes. Unless stated otherwise, fees are non-refundable. Trial or free features may be changed, limited, or discontinued at any time.

8. Availability and support

We work to keep the Services available and supported, but the Services may be unavailable from time to time for maintenance, updates, outages, or events outside our reasonable control. We may change or discontinue features when reasonably necessary to operate or improve the Services.

9. Confidentiality and privacy

Each party will protect confidential information received from the other and use it only for the purposes of the relationship. Our Privacy Policy explains how we handle personal information. If your organization has a separate written agreement with Wakepoint, that agreement controls if it conflicts with these Terms.

10. Disclaimers

To the maximum extent permitted by law, the Services are provided “as is” and “as available.” Wakepoint disclaims implied warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or meet every business requirement.

11. Limits of liability

To the maximum extent permitted by law, Wakepoint will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenues, data, goodwill, or business interruption. Wakepoint’s total liability arising out of the Services will not exceed the fees paid or payable for the Services during the twelve months before the event giving rise to the claim, except where applicable law does not allow that limitation.

12. Suspension and termination

We may suspend or limit access to the Services if reasonably necessary to protect the Services, users, or others; address a security or legal risk; or respond to a material breach of these Terms. You may stop using the Services at any time. After termination, access to Customer Content may be removed according to the applicable plan or agreement and our retention practices.

13. Changes to these Terms

We may update these Terms from time to time. We will post the updated version here and change the “Last updated” date. If a change materially affects your rights or obligations, we will provide additional notice when appropriate. Continued use of the Services after an update means you accept the revised Terms.

14. Governing law and contact

These Terms are governed by the laws of the jurisdiction where the Wakepoint contracting entity is established, without regard to conflict-of-law rules, and disputes will be brought in the courts located in that jurisdiction unless applicable law requires otherwise. If you have questions about these Terms, contact the Wakepoint team through the support or contact channel provided with the Services.